Cancellation and refund policy

Policy version 2026-08-29.

This version is not retroactive. It applies to a charge only after this version has been published and presented for that purchase. An earlier charge remains governed by the refund disclosure presented when that earlier purchase was made, together with applicable law.

This policy is the refund policy referred to in section 9 of the Terms of Service and Software License. It applies to ClawPad subscriptions and to one-time AI credit purchases.

1. Cancel whenever you want

You can cancel a subscription at any time from the billing portal linked in your account. It takes effect at the end of the period you have already paid for, and you keep access until then. You do not need to contact us, give a reason, or wait for a reply.

Cancelling in the portal works even if the desktop app is not recognising your subscription. Billing and app state are separate systems, and a problem in one must never trap you in the other.

2. Subscription payments are generally final

Subscription charges are non-refundable except for a remedy we approve under section 3 or a remedy required by applicable law. Cancelling stops future renewal at the end of the current paid period; it does not reverse or refund a charge already made.

3. 14-day material-failure review

You may submit a request within 14 calendar days after a subscription charge if ClawPad materially failed to perform substantially as it was described to you at purchase. A request is not automatically eligible merely because it was submitted within that period. Change of mind, non-use, forgetting to cancel, dissatisfaction with a feature that operated as described, or expectations beyond the published product description do not, by themselves, qualify.

We review timely requests in good faith. We consider the specific failure reported, whether it concerned a material advertised function, its severity and duration, whether the service otherwise delivered usable value, and reasonable information available to verify or remedy the issue. Subject to applicable law, we decide whether a voluntary remedy is appropriate and may approve a full or partial refund, correction, replacement performance, service credit, or another reasonable remedy. We may deny a request that does not satisfy these criteria or cannot reasonably be verified.

Subject to applicable law, grounds for denial may include:

An issue that was minor, temporary, or corrected without materially depriving you of the described service.
An unsupported platform or a platform, early-access, or product limitation disclosed before purchase.
A condition caused by your device, network, permissions, configuration, or setup.
A third-party outage or failure outside our reasonable control.
Misuse of ClawPad or a violation of the Acceptable Use Policy.
Fraud, abuse of the review process, or materially false or misleading information.
Failure to provide reasonably requested details needed to verify the transaction or reported failure.
A request submitted more than 14 calendar days after the charge.

4. Renewals

We charge subscriptions on the interval shown at checkout until you cancel. Renewal charges are generally final on the same terms as other subscription charges. Cancel before the next renewal date if you do not want another charge. A renewal may be considered under section 3 only when the stated material-failure criteria are met, unless applicable law requires a different result.

5. AI credit packs

AI credit packs are one-time purchases that are final, non-refundable, and non-transferable, whether or not the credits are used, except for failed delivery or where applicable law requires a remedy. If we capture payment but fail to deliver the purchased credits to your account because of a billing or fulfillment error, contact us promptly. We will verify the transaction and, at our option unless applicable law requires a different remedy, either deliver the purchased credits or refund the payment. We will not keep both the payment and an undelivered credit obligation.

Two things about credits that are easy to get wrong, so we would rather state both plainly: purchased credits do not expire and you keep them if you cancel your subscription, but spending them requires an active plan. If you cancel and want to use credits you already own, you will need an active subscription again.

6. Rights you have regardless of this policy

Nothing in this policy excludes, restricts, or replaces any cancellation, refund, cooling-off, conformity, renewal, payment-dispute, or other consumer right that cannot lawfully be waived. Mandatory law controls if it conflicts with this policy. The availability and effect of any statutory withdrawal or cooling-off right may depend on your jurisdiction, the type of purchase, when performance began, and the circumstances of the transaction.

7. How to request a review

Email support@interviewclaw.app from the address on your account within the applicable period. Identify the charge and explain the specific material failure, when it occurred, how it differed from the published description, and any reasonable troubleshooting already attempted. We may request additional information reasonably necessary to verify the failure and the transaction.

Protect everyone's privacy: do not send interview questions, screenshots, transcripts, recordings, employer or client confidential information, passwords, API keys, or full payment card details. Describe the product failure without including interview content.

A person will acknowledge the request within 1 business day. That acknowledgement is not an approval or a promise that the review will be completed within that time. We will communicate the outcome and its basis after review. Any approved monetary refund is returned to the original payment method through Stripe; your bank or card issuer controls when it appears.